Free delivery from $150.00 purchase

General conditions of sale


At FJORK MERINO we have made every effort to make our website and the information it contains as complete and accurate as possible.
In case you have any questions or need further further information you can contact us by e-mail at

We'll please answer them.


All prices mentioned on the website Fjork Merino include value added tax in Switzerland and are therefore inclusive of VAT.

Customs duties, fees and taxes that may be levied by the authorities of various countries, in the event of delivery outside Switzerland, are the responsibility of the buyer.

The price of the goods does not include worldwide delivery costs.

The goods leave the premises of Fjork Merino no later than 5 working days after payment confirmation. In most cases this delay is 2-3 days.

According to our experience, the delivery times for the goods from our premises are as follows:
-Switzerland: 3 to 5 working days.
-Rest of the world: 5 7 working days

The delivery outside Switzerland of our products depends on the speed of the post office and any customs delays.


In case of payment by credit card, the amount is debited from the buyer's card when the transaction is validated.

Fjork Merino refunds the transaction amount in the following cases:

    1. Fjork Merino is unable to supply the goods ordered.
    2. Ordered goods are returned to Fjork Merino in accordance with our Product Returns Policy as described below.

In case of return of goods, miscellaneous fees and taxes paid by the buyer are not reimbursed by Fjork Merino. It is wise to inquire in advance with the local customs authorities about these taxes.


The goods are taken back in case of defects and difference in size. Complaints must be emailed within 3 days of receipt of goods to Items received can only be returned with a return authorization. Further details will be emailed to you when your return authorization is sent.

Discounted products can only be returned if the product is damaged or has a defect. For any other reason, we do not accept the return of sale products. This condition also applies to products on sale with a promo code as well as underwear for hygienic reasons.

Return address:

FJORK - Boreal Sarl
Rte de Courtrait 12 - Hall1-2
1880 Bex (VD) - Switzerland


Although Fjork Merino makes every effort to ensure that the information given on its website is as accurate as possible, it is provided in good faith without express or implied warranty. Fjork Merino makes no warranties as to the accuracy of the information on its website and accepts no responsibility for any loss or damage suffered as a result of reliance on the information on its website.

Under no circumstances can Fjork Merino and/or its suppliers be held liable for any damages or losses suffered by the use of the services or products distributed by Fjork Merino


This website may contain links to other websites maintained by companies or individuals independent of Fjork Merino Our company does not endorse the content of these sites, nor for regarding the links that these sites may include in their content.


Relations between and its partners and/or customers are governed exclusively by Swiss law. The latter expressly renounce to appeal to any other jurisdiction.

As far as legal matters are concerned, we are in the canton of Valais in Switzerland with possible appeal to the Federal Court in Lausanne.

NB: only the French text of our general conditions is authentic.

Customer service in Switzerland

Our team is at your disposal for any questions about our articles or your order.

Secure payments

Your payments are completely secure with Visa, Mastercard, Amex, Paypal and Apple Pay.

Free delivery from 150.-

Your delivery costs are free from purchases of CHF 150.-.

Quick delivery

Standard delivery in 4 working days in Switzerland and 7 working days in Europe

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