Refund Policy
Fjorkmerino.com website refund policy
applicable from 14/09/2022
ARTICLE 1. PARTIES
This refund policy is applicable between Boreal Sarl, registered under number CHE114379663, registered office: Place du Midi 48 - 1950 Sion - Switzerland, email: sav@fjorkmerino.com, hereinafter “the Publisher” and any natural or legal person, under private or public law, registered on the Site to purchase a Product, hereinafter “the Customer”.
ARTICLE 2. DEFINITIONS
“Client”: any person, natural or legal, under private or public law, registered on the Site.
"Site Content": elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
"The Publisher" Boreal Sarl taken in its capacity as publisher of the Site.
“Internet user”: any person, natural or legal, under private or public law, connecting to the Site. “Product”: goods of any kind sold on the Site by the Publisher to Customers.
"Site": website accessible at the URL fjorkmerino.com, as well as the sub-sites, mirror sites, portals and URL variations relating thereto .
ARTICLE 3. SCOPE
The Site is freely accessible to all Internet users. Browsing on the Site implies acceptance by any Internet user of these general conditions. The simple connection to the Site, by any means whatsoever, in particular via a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box. The Internet user acknowledges by the same fact that he has read them fully and accepts them without restriction. Ticking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user recognizes the proof value of the Publisher's automatic registration systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute. These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user. Acceptance of these general conditions assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that, that they have the authorization of a guardian or curator if they are unable , of their legal representative if they are minors, or that they hold a power of attorney if they are acting on behalf of a legal entity.
ARTICLE 4. PURPOSE OF THE SITE The purpose of the Site is to sell Products to Customers.
ARTICLE 5. ORDER STEPS
5.1. Order In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
5.2. Validation of the order by the Internet user By consulting their basket, Internet users will have the option of checking the number and the nature of the Products they have chosen and will be able to check their unit price, as well as their overall price.They will be able to remove one or more Products from their basket. If their order suits them, Internet users will be able to validate it. They will then access a form on which they can either enter their login details if they already have them, or register on the Site by completing the registration form with their personal information.
5.3. Payment by the Customer As soon as they are connected or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose to the secure payment interface with the words "order with obligation to pay" or any similar formula.
5.4. Confirmation of the order by the Publisher Once the payment has actually been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarizing the order and confirming the processing, containing all the information relating thereto.
ARTICLE 6. PRICE - PAYMENT
6.1. Price The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Publisher. The prices displayed are only valid on the day of the order and have no effect for the future. The prices indicated on the Site are understood to be in euros, all taxes included, excluding delivery costs.
6.2. Method of payment The Customer can pay by Paypal, Stripe and Apple Pay. Credit card payments are made using secure transactions provided by Stripe. In the context of credit card payments, the Publisher has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
6.3. Invoicing The Publisher will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
ARTICLE 7. COMPLAINT - WITHDRAWAL
7.1. Customer service The Site's customer service is available Monday to Friday from 8:30 a.m. to 5:30 p.m.
by e-mail to: sav@fjorkmerino.com or by post to the address indicated in article 1 of these general conditions. In these last two cases, the Publisher undertakes to provide an answer within 24 working days.
7.2. Conditions for exercising the right of withdrawal In accordance with the legislation in force on distance selling, the Customer has a period of thirty clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. The period mentioned in the preceding paragraph runs from either the day on which the distance contract is concluded for contracts relating to the supply of a service and/or the supply of digital content not supplied on a medium material, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good. When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day. The decision to withdraw must be notified to the Publisher at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any event, the Publisher will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.
ARTICLE 8. FINAL STIPULATIONS
8.1. Applicable law These general conditions are subject to the application of French law.
8.2. Modifications to these general conditions These general conditions may be modified at any time by the Publisher. The general conditions applicable to the Customer are those in force on the day of his order or his connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
8.3. Entirety The nullity of one of the clauses of this contract will not entail the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and the object of these presents.
8.4. Non-waiver The lack of exercise by the Publisher of the rights which are recognized to him by the present can in no case be interpreted as a waiver to assert the said rights.
8.5. Languages of these general conditions These general conditions are offered in French.
8.6. Unfair clauses The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.
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