Free delivery in Switzerland from CHF 150.

TERMS AND CONDITIONS OF SALE

TERMS AND CONDITIONS OF SALE

At FJORK MERINO we have made every effort to make our website and the information it contains as complete and accurate as possible.

If you have any questions or need additional information you can contact us by e-mail at support@fjorkmerino.ch.

We will be happy to answer them.

TAXES, DUTIES AND DELIVERY COSTS

All prices quoted on the Fjork Merino website include Swiss value added tax and are therefore inclusive of VAT.

Customs duties, fees and taxes that may be levied by the authorities of the various countries, in case of delivery outside Switzerland, are at the buyer's expense.

The price of the goods does not include the delivery costs throughout the world.

The goods leave the premises of Fjork Merino within 5 working days after payment has been confirmed. In most cases this time is 2-3 days.

According to our experience, the delivery time from our premises is as follows
-Switzerland: 3 to 5 working days.
-Rest of the world: 5 to 7 working days


The delivery of our products outside Switzerland depends on the speed of the post office and the possible delays in customs.

PAYMENT AND CANCELLATION OF ORDER (REFUND)

In case of payment by credit card, the amount is debited to the buyer's card at the time of validation of the transaction.

Fjork Merino will refund the transaction amount in the following cases:

  1. Fjork Merino is not able to supply the ordered goods.
  2. The ordered goods are returned to Fjork Merino in accordance with our return policy as described below.

In case of return of the goods, the various fees and taxes paid by the buyer will not be refunded by Fjork Merino. It is prudent to check with local customs authorities in advance regarding these taxes.

RETURN OF THE GOODS

The goods will be returned in case of defects and size differences. Your complaints must be sent by e-mail within 3 days after receipt of the goods to support@fjorkmerino.com. Items received can only be returned with a return authorization. Further details will be provided to you by e-mail when sending your return authorization.

Sale items can only be returned if the product is damaged or has a defect. For any other reason, we do not accept returns of discounted products. This condition also applies to products sold out with a coupon code.

Return address:

FJORK - Boreal Sarl
Rte de Courtrait 12 - Hall1-2
1880 Bex (VD) - Switzerland

RESPONSIBILITY

While Fjork Merino makes every effort to ensure that the information provided on its website is as accurate as possible, it is provided on the basis of good faith without any express or implied warranty. Fjork Merino makes no warranty as to the accuracy of the information contained therein and accepts no liability for any loss or damage suffered as a result of the use of the information on its website.

In no event shall Fjork Merino and/or its suppliers be liable for any damages or losses incurred as a result of the use of services or products distributed by Fjork Merino.

LINKS

This web site may contain links to other web sites operated by companies or persons independent of Fjork Merino. Fjork Merino is not responsible for the content of such websites or for any links contained in such websites.

LEGAL

The relationship between fjorkmerino.com and its partners and/or customers is governed exclusively by Swiss law. The latter expressly renounce to appeal to any other jurisdiction.

As far as legal matters are concerned we are in the canton of Valais in Switzerland with possible appeal to the Federal Court in Lausanne.

NB: only the French text of our general conditions is authentic.

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