Refund policy for the fjorkmerino.com website
applicable from 05/08/2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@fjorkmerino.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@fjorkmerino.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@fjorkmerino.com.

ARTICLE 1. PARTIES
This refund policy is applicable between Fjork France Sarl, registered under number 93091022900010 RCS Paris, head office: 31 avenue de Ségur 75007 Paris, email: sav@fjorkmerino.com, hereinafter "the Publisher" and any person, natural or legal, private or public, registered on the Site to purchase a Product, hereinafter "the Customer".

ARTICLE 2. DEFINITIONS
"Customer": any individual or legal entity, private or public, registered on the Site.
"Site Content": elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
"The Publisher": Boreal Sarl in its capacity as publisher of the Site.
"Internet User": any individual or legal entity, under private or public law, connecting to the Site. "Product": goods of any kind sold on the Site by the Publisher to Customers.
"Site": Internet site accessible at the URL fjorkmerino.com, as well as sub-sites, mirror sites, portals and URL variations relating thereto.

ARTICLE 3. SCOPE OF APPLICATION
The Site is freely accessible to all Internet users. Browsing the Site implies acceptance by all Internet Users of these General Terms and Conditions. Simply connecting to the Site, by any means whatsoever, in particular via a robot or a browser, will imply full and complete acceptance of these general terms and conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box. By the same token, the Internet User acknowledges that he/she has read them in full and accepts them without restriction. Ticking the aforementioned box will be deemed to have the same value as a handwritten signature by the Internet User. The Internet User acknowledges the evidential value of the Publisher's automatic recording systems and, unless he/she can provide proof to the contrary, waives the right to contest them in the event of a dispute. These general terms and conditions apply to relations between the parties to the exclusion of all other terms and conditions, in particular those of the Internet User. Acceptance of these terms and conditions assumes that Internet users have the legal capacity to do so, or failing this that they have the authorisation of a guardian or curator if they are incapable, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

ARTICLE 4 - PURPOSE OF THE WEBSITE The purpose of the Site is to sell Products to Customers.

ARTICLE 5. STAGES OF THE ORDER
5.1. Ordering In order to place an order, Internet Users may select one or more Products and add them to their basket. The availability of Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
5.2. Validation of the order by the Internet User When consulting their basket, Internet Users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price as well as their total price. They will be able to remove one or more Products from their basket. If they are happy with their order, Internet users can confirm it. They will then be taken to a form on which they can either enter their login details if they already have them, or register on the Site by completing the registration form with their personal details.

5.3. Payment by the Customer Once they have logged on or completed the registration form in full, Customers will be invited to check or modify their delivery and invoicing details, and will then be invited to make their payment by being redirected to the secure payment interface marked "order with obligation to pay" or any similar wording.
5.4. Confirmation of the order by the Publisher Once payment has actually been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an electronic mail summarising the order and confirming that it has been processed, including all related information.

ARTICLE 6. PRICES - PAYMENT
6.1. Prices The applicable prices are those displayed on the Site on the day the order is placed. These prices may be modified at any time by the Publisher. The prices displayed are only valid on the day of the order and have no effect for the future. The prices indicated on the Site are in euros, inclusive of all taxes, excluding delivery costs.
6.2. Payment methods The Customer may pay by Paypal, Stripe and Apple Pay. Payments by bank card are made using secure transactions provided by Stripe. When paying by bank card, the Publisher has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
6.3. Invoicing The Publisher will send or make available to the Customer an electronic invoice after each payment. The Customer expressly agrees to receive invoices electronically.

ARTICLE 7. COMPLAINT – WITHDRAWAL
7.1. Customer service The Site's customer service is available Monday to Friday from 8:30 a.m. to 5:30 p.m.
by email to: sav@fjorkmerino.com or by post to the address indicated in article 1 of these general conditions. In these last two cases, the Publisher undertakes to provide a response within 24 working days.
7.2. Conditions for exercising the right of withdrawal In accordance with the legislation in force regarding distance selling, the Customer has a period of thirty clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. The period mentioned in the preceding paragraph runs from the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not provided on a medium material, or from receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods. In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period runs from receipt of the last good or batch or the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good. When the fourteen-day period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. The decision to withdraw must be notified to the Publisher using the contact details indicated in Article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any event, the Publisher will send the Client an acknowledgment of receipt of said withdrawal by email as soon as possible.

ARTICLE 8. FINAL STIPULATIONS
8.1. Applicable law These general conditions are subject to the application of Swiss law.
8.2. Modifications to these general conditions These general conditions may be modified at any time by the Publisher. The general conditions applicable to the Customer are those in force on the day of their order or connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
8.3. Entirety The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and purpose hereof.
8.4. Non-waiver The absence of exercise by the Publisher of the rights granted to it hereby cannot under any circumstances be interpreted as a waiver of asserting said rights.
8.5. Languages ​​of these general conditions These general conditions are offered in French.
8.6. Unfair clauses The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.